Shipping policy
TL;DR
→ We dispatch every order within 3–5 business days of you placing it. → Once dispatched, delivery typically takes 2–9 days depending on your location. → We deliver across 29,000+ pincodes in India — metros, Tier 2, and Tier 3 cities. → You'll get a tracking link once your order ships. → COD is available. International shipping is available, but delivery times and any customs duties vary by country. → Once an order is placed, we can't cancel or modify it — production starts almost immediately. → Wrong address = delivery delays or failed delivery. Double-check it at checkout.
Shipping Policy
Last updated: June 2026
01 — How our shipping works
Every Merchiko piece is made to order — nothing sits on a shelf waiting to be packed. When you place an order, it goes straight into production, then gets packed and handed to our courier network for delivery. This is why our timelines look a little different from a regular retailer that ships from pre-stocked inventory.
02 — Processing time
Once your order is placed, we typically dispatch it within 3–5 business days. This is the time we need to print, quality-check, and pack your order before it leaves our facility.
During sale periods, drops, or high order volumes, processing may take slightly longer. We'll always do our best to get your order out the door as quickly as possible.
03 — Delivery time
Once your order is dispatched, delivery within India typically takes 2–9 days, depending on your location and the courier serving your pincode. Customers in metro cities usually see faster delivery; Tier 2 and Tier 3 locations may take a little longer.
So your total wait time, from order to doorstep, is usually processing time + delivery time — roughly 4 to 12 days in most cases.
Please note that delivery timelines are estimates, not guarantees. Factors outside our control — weather, regional disruptions, courier delays, natural events — can occasionally push delivery beyond the expected window.
04 — Where we deliver
We currently deliver across thousands of pincodes in India, covering metro cities as well as Tier 2 and Tier 3 towns. If your pincode is serviceable, you'll be able to complete checkout normally. If we're unable to deliver to your location for any reason, we'll reach out to you directly.
We also offer international shipping to select countries. International delivery times vary significantly by destination and are generally longer than domestic delivery. Any customs duties, import taxes, or local fees charged by your country are the responsibility of the customer and are not included in your order total.
05 — Order tracking
Once your order is dispatched, you'll receive a tracking link via email or SMS so you can follow your package in real time.
In rare cases, certain courier partners (particularly for remote or low-connectivity areas) may not provide live, end-to-end tracking updates. If your tracking page hasn't updated in a while, this doesn't necessarily mean something is wrong — but feel free to reach out to us and we'll check the status for you.
06 — Shipping charges & COD
Shipping charges, if any, will be clearly displayed at checkout before you complete your order. Cash on Delivery (COD) is available for eligible orders within India, and any applicable COD handling fee will also be shown at checkout.
07 — Incorrect address or failed delivery
Please double-check your delivery address, pincode, and phone number before placing your order. Since your order goes into production almost immediately, we're often unable to make changes once it's confirmed.
If a delivery fails because of an incorrect or incomplete address, unreachable phone number, or because you weren't available to receive the package, the courier may return the order to us. In such cases, re-delivery may involve an additional shipping charge, which we'll communicate to you before reshipping.
08 — Order changes & cancellations
Because every order is custom-printed specifically for you, we're unable to cancel, modify, or change an order once it has been placed and processing has begun. Please review your size, design, and address carefully before checking out.
If you've made a genuine error and reach out within a very short window after ordering, we'll try our best to help — but we can't guarantee a change will be possible once production has started.
09 — Packaging
Every order ships in branded, protective packaging designed to keep your piece safe in transit and make for a great unboxing experience. We always recommend recording a quick unboxing video when your order arrives — it's genuinely useful if you ever need to raise a claim under our Return & Replacement Policy.
10 — Delays beyond our control
Occasionally, deliveries are delayed due to circumstances outside our control — extreme weather, regional disruptions, strikes, natural events, or courier network issues. We'll always keep you updated if we're aware of a delay affecting your order, but we appreciate your patience in these situations.
11 — Questions about your shipment
If your order is taking longer than expected, or you have any questions about delivery, reach out to us:
✉ merchiko.official@gmail.com ◈ @merchiko.official on Instagram
For lost or significantly delayed orders, also see our Return & Replacement Policy.