Refund policy

TL;DR

Made-to-order means no change-of-mind returns. But if it's our fault — we'll sort it, fast.

→ Got a defective, misprinted, or wrong item? Email us within 7 days with an unboxing video + photos. → No unboxing video = no claim. Non-negotiable, zero exceptions. → Ordered the wrong size or changed your mind? That one's on you — check the size guide before ordering. → We reship, not refund. COD customers get bank transfer refunds if eligible. → Order stuck for 15 days (Air) or 20 days (Surface) with no update? Ping us immediately. → Double-check your address and phone number at checkout. Every. Single. Time.

 

 

Return & Replacement Policy

Last updated: June 2026

 

 

01 — The deal with made-to-order products

Every Merchiko piece is printed on demand — made specifically for you, when you order it. No pre-stocked shelves, no warehouse overstock, no leftover drops. This keeps quality high and waste low.

But it also means our return policy works differently from a regular retailer. Because your product was created just for your order, we cannot accept returns for change of mind or sizing mistakes. What we do take seriously is quality — and if something went wrong on our end or our fulfillment partner's end, we will make it right.

 

 

02 — When we will help you

You can raise a replacement request if your order falls into any of the following:

✓ Defective product — tears, holes, stitching issues, or physical damage not caused by normal use

✓ Print error — misprinted design, smudged ink, missing elements, or a print significantly different from what was shown on the product page

✓ Wrong item received — wrong design, wrong product type, or the wrong size shipped to you (distinct from ordering the wrong size yourself)

✓ Damaged in transit — visible transit damage on delivery, or a tampered or crushed package upon arrival

 

 

03 — When we won't be able to help

We're straight with you — the following are not eligible for return, replacement, or refund:

✗ You ordered the wrong size — use our size guide before placing any order

✗ Change of mind or buyer's remorse

✗ Minor colour differences between the on-screen mockup and the actual printed product — screens and printers reproduce colour differently, and slight variation is normal

✗ Items that have been worn, washed, or used in any way

✗ Claims raised more than 7 days after your confirmed delivery date

✗ Claims submitted without an unboxing video — this is mandatory with zero exceptions (see Section 05)

 

 

04 — The 7-day rule

All claims must be raised within 7 days of your confirmed delivery date, as shown on your shipment tracking. We cannot process claims after this window — no exceptions.

The clock starts the moment delivery is marked as complete — not from when you open the package. Inspect your orders as soon as they arrive and record your unboxing every time.

 

 

05 — How to raise a claim

  1. Email us at merchiko.official@gmail.com with the subject line: Order Issue – [Your Order Number]

  2. Include all of the following: your order number, a clear description of the issue, an unboxing video (mandatory — no exceptions), and clear photographs of the defective or incorrect item along with the original packaging.

  3. We will review your claim and respond within 3–5 business days.

  4. If your claim is approved, we will reprint and reship your replacement at no additional cost. Replacements follow the standard production timeline — typically 2–3 business days to process, followed by normal shipping time to your location.

⚠️ No unboxing video = no claim. This is a strict requirement from our fulfillment partner to verify issues. It takes 30 seconds to record and fully protects you if something goes wrong. Make it a habit every single time.

 

 

06 — Do we offer refunds?

We primarily offer replacements, not refunds. Refunds are only considered in exceptional circumstances — for example, if a replacement cannot be fulfilled because a product or design has been discontinued or is otherwise unavailable.

If a refund is approved, it will be processed within 5–7 business days to your original payment method.

For COD (Cash on Delivery) orders, approved refunds are processed via bank transfer. Please share your bank account details when you contact us to initiate the process.

 

 

07 — Lost or undelivered orders

If your tracking shows no delivery attempt and no movement for the following durations, contact us immediately:

→ 15 days for orders shipped via Air

→ 20 days for orders shipped via Surface

We will either reship your order or process a refund depending on the tracking status and the outcome of our investigation with the courier. If the courier officially confirms the item is lost in transit, we will arrange a replacement or refund accordingly.

 

 

08 — Return to origin (RTO)

Sometimes a courier cannot complete delivery and the order is returned to the warehouse. This is called a return to origin, or RTO. Common reasons include:

· Incorrect or incomplete delivery address · Customer not reachable or not available at the delivery address · COD amount not ready at time of delivery · Delivery pincode not serviceable by the assigned courier · Customer refused delivery · Poor weather or other logistical conditions

If your order is returned to origin, we will contact you to arrange re-delivery. Please note that re-delivery may involve a fresh shipping charge depending on the circumstances.

Double-check your delivery address and phone number at checkout every time you order. One wrong digit can delay your order or result in a return to origin.

 

 

09 — Sizes, colours & prints

Sizing: Since we cannot accept size-based returns, we strongly recommend consulting our size guide before placing your order. If you are between sizes, we suggest going a size up for a relaxed, oversized fit — which is how most Merchiko pieces are designed to be worn anyway.

Colour & print: Minor colour differences between the digital mockup and the actual printed product are expected and are not grounds for a return. Factors like screen brightness, monitor calibration, and how digital printers reproduce colour all contribute to slight variation. A significant print error — smudging, missing design elements, or a major colour departure from the product listing — does qualify for a claim under Section 02.

 

 

10 — Contact us

For any return or replacement queries, reach us at:

✉ merchiko.official@gmail.com ◈ @merchiko.official on Instagram

We aim to respond within 1–2 business days. Spot the M.